Contact Us

Filling out the form is the best way to reach us! Once completed, I will reach out to you via your preferred contact method. 

Otherwise, you can contact us at this email address with any questions!

 Email: dustys.electro@gmail.com

Below are the Terms of Service

Terms of Service Acknowledgment – Electronics Repair Service  

Device Care and Handling

The Service Provider agrees to handle all customer devices with reasonable care and professionalism throughout the diagnostic and repair process. All devices will be treated with respect and stored securely while in the Service Provider’s possession.

However, by submitting a device for service, the customer acknowledges that electronic repairs carry inherent risks, including but not limited to component failure, data loss, or unforeseen damage due to pre-existing conditions. The Service Provider shall not be held responsible for issues arising from such conditions that are beyond reasonable control.

By signing below, the customer acknowledges and agrees to the following terms regarding our electronics repair services.

1. Diagnostic Fee

A $20 diagnostic fee is required for all devices. This fee covers the technician’s time and labor for thoroughly inspecting and diagnosing the issue.

If additional damage is found and you choose not to proceed with the repair, the $20 fee will still apply and must be paid at the time of pickup in order to have your device returned.

Please note that this fee is charged regardless of whether the device can be repaired or the repair is declined.

- For Device Drop-Off Service, the deposit covers the initial diagnostic and labor required to evaluate the device.

- For Service Calls (In-Home Service), the deposit covers the initial labor as well as a $25 travel expense.

For the customer's benefit, if the service provider does not believe the device is repairable at the outset, they will not accept the device into their care, thereby saving the customer money. 

2. Additional Charges

Additional charges will only apply under the following circumstances:

- The repair requires more labor than originally discussed or estimated, or

- The repair requires replacement parts.

If parts are required:

- There will be no markup or upcharge on parts by the service provider.

- The customer is responsible for the full upfront cost of the part(s).

No additional work requiring extra labor or parts will be performed without notifying the customer when possible.

3. Device Condition Acknowledgment

By submitting a device for repair or requesting a service call, the customer acknowledges that the device is already damaged, malfunctioning, or non-operational.

The service provider does not guarantee that a device can be repaired and is not responsible for the replacement value of the device if:

- The device cannot be repaired

- Additional underlying issues are discovered

- The device fails during the repair process due to its existing condition

- The customer failed to disclose known damage or issues beforehand

4. Customer Disclosure Responsibility

Customers are expected to provide accurate and honest information regarding the condition of their device prior to service.

Failure to disclose known damage, prior repair attempts, liquid damage, missing components, or other relevant issues may affect the repair process.

5. Right to Refuse or Deny Service

The service provider reserves the right to refuse or discontinue service at any time. This includes situations where:

- The condition of the device differs significantly from what was originally described

- The device has been tampered with, heavily damaged, or presents a risk during repair

- The customer was not transparent about the device’s condition

Devices found to be infested with insects, rodents, or other contaminants may be refused immediately for safety reasons. In such cases, the diagnostic/handling fee still applies due to the time spent inspecting and handling the device.

If service is denied or declined for any reason regarding the above, the $20 diagnostic fee remains due and must be paid in full before the device is released.   

6. Limitation of Liability

The service provider shall not be held liable for:

- Pre-existing damage

- Data loss

- Additional hardware failure discovered during repair

- Devices that cannot be successfully repaired

Customers are encouraged to back up any important data before service if possible.

Abandoned Devices

Any device not picked up within 30 days of notification that service is complete, declined, or the device is ready for pickup will be considered abandoned. The Service Provider will make reasonable attempts to contact the customer using the information provided. A service charge of an additional $50 will be applied for storage fees of the device after the 25th day to encourage customers to pick up their device. 

If the device remains unclaimed after this period, the Service Provider reserves the right to dispose of, recycle, or sell the device to recover costs associated with labor, diagnostics, and storage, as permitted by applicable law. The customer agrees that the Service Provider shall not be held liable for any data loss or damage resulting from the disposal or sale of an abandoned device.

Payment & Device Release

The customer agrees that all devices will remain in the Service Provider's possession until all charges, including diagnostic fees, are paid in full. Devices will not be released until payment is received.